Frequently Asked Questions

We know this is an exciting new opportunity for garden centers to be offering dropshipping to their customers. Because our program is a partner eco-system, your questions should begin with the right person. For program questions like enrollment, onboarding, starting out questions, etc. E-Commerce Connect, Souny Kennedy at info@e-commerceconnect.com For supplier questions, regarding refund requests, cancellations etc. Reach out to supplier (see each supplier page) point of contact. For OrderEase technical issues: Send an email to helpful@orderease.com

If you need support with your e-commerce site, please contact your developer or agency directly. If you worked with one of our partner agencies, their contact information is listed below. If you’re managing your site internally but would like additional support, you’re welcome to connect with our partners—services are billed directly between you and the agency. For Shopify support, we work with C2 Digital and can be contacted directly for Shopify-related support and questions. C2 Digital - Mark Email: mark@c2-digital.com Phone: (305) 330 - 5983 Calendar for Matt For WooCommerce support, we work with Sunrise Marketing and can be contacted directly for WooCommerce-related support and questions. Sunrise Marketing - Kurt Email: kurt@sunrisemarketing.com Phone: 860-233-2753